FAQs & Troubleshooting
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186 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2Why doesn't the machine answer when receiving a call?
- 3What is Distinctive Ring and how do I program it?
- 4"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 7Pre-Required Procedures (Linux)
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 9I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12Delete print jobs from the print queue.
- 13When trying to print from Mac OS® X the print queue is stopped.
- 14When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Print command (cupswrapper) (Linux)
- 17I can receive a fax, but cannot receive a telephone call.
- 18I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 20How to identify your Operating System (OS).
- 21Change the printer driver settings (Windows/macOS)
- 22Can I print using only the black ink cartridge when the Color cartridges have run out?
- 23What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 24Can I confirm that the FAX was sent correctly?
- 25How can I clear the "PLS OPEN COVER" error message on LCD?
- 26I installed scan-key-tool, but it does not work. (Linux)
- 27How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 28Scan a document in Windows 8 and Windows 10.
- 29I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 30How can I configure Windows® XP to send faxes?
- 31What driver package format is supported by my Linux distribution?
- 32Paper size settings are unavailable when I print from OpenOffice (Linux)
- 33Delete a network scanner entry. (Linux)
- 34I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 35I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 36Firewall port requirements of the Scan Key Tool (Linux)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Can I print from or scan to Android™ Smartphone?
- 39The printer status is Offline or Paused.
- 40Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 42How do I clear the message "Check Paper" from my Brother machine's LCD?
- 43When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 44Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 45The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 46When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 47Where can I find the serial number for my unit?
- 48What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 49I'm using Macintosh. What is the PreScan option used for?
- 50Why can't I print when an ink cartridge is empty?