FAQs & Troubleshooting
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245 Results
- 1How do I load paper?
- 2One or more of my colors are not printing (blank). What can I do?
- 3When I print, the pages are smudged with ink. What should I do?
- 4How do I clear Machine Error 46?
- 5Change the printer driver settings (Windows/macOS)
- 6When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 7Can I use voice mail on the same line as my Brother machine?
- 8Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 9I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 10I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 13Can I still receive faxes or calls when the machine is switched off?
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 16When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Can I print from or scan to Android™ Smartphone?
- 19How do I know which side up my photo paper should be in the tray?
- 20Scan and save a document in PDF format (Scan to File)
- 21Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 22How do I load 10 x 15 Glossy paper into my machine?
- 23Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26Can I print a report that will show all of my Speed Dial and Group numbers?
- 27I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 29Which E-mail packages are compatible with ControlCenter3?
- 30When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 31How do I clear the message "PAPER JAM" from the display?
- 32I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 33When printing from my Apple Mac OS X, the print is coming out mirrored.
- 34In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 35When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 36What driver package format is supported by my Linux distribution?
- 37Pre-Required Procedures (Linux)
- 38Delete print jobs from the print queue.
- 39Locate files scanned with ControlCenter3 (For Windows)
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41How many times will my Brother machine automatically redial a busy number?
- 42When I scan a document using ControlCenter, the scanned file size is too big.
- 43Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 46Can I print using only the black ink cartridge when the Color cartridges have run out?
- 47When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 48"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 49Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 50Scan a document in Windows 8 and Windows 10.