FAQs & Troubleshooting
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212 Results
- 1(Video) Load A5 long edge paper
- 2Replace Toner
- 3(Video) Load A5 short edge/A4/Letter paper
- 4What is Brother iPrint&Scan?
- 5Can I print from or scan to Android™ Smartphone?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7(Video) Set up your Brother machine
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Replace Drum
- 12I cannot print using my Brother machine on a wireless network (Windows)
- 13Print a web page from iPrint&Scan when using an Android™ mobile device.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15No Toner
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17Where can I download Brother iPrint&Scan application for Mac?
- 18How to identify your Operating System (OS).
- 19Cartridge Error
- 20The printer status is Offline or Paused.
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23I can print but cannot scan via network. (For Windows)
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Load paper in the paper tray
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 34Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 35I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 36The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38What is the Network Shared printing?
- 39Select Receive mode.
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41Change the printer driver settings (Windows/macOS)
- 42Check the remaining life of my Brother machine's drum.
- 43I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 44In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 45What is the "Station ID" and how do I set it?
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47What driver package format is supported by my Linux distribution?
- 48I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 49Scan a document using Brother iPrint&Scan. (macOS only)
- 50Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?