FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Load an Envelope (Manual Feed Slot)
- 2(Video) Paper is Jammed in the Paper Tray
- 3The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4What is the default password for my Brother machine?
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Paper is Jammed in the Back of the Machine
- 7Discover the MAC address of the Brother network card
- 8Cartridge Error
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Wrong Toner or Wrong Toner Cartridge
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Install the Brother Mobile Connect application (for mobile device)
- 13(Video) Paper is Jammed in the 2-sided Tray
- 14(Video) Paper is Jammed inside the Machine
- 15What is the default password for my BRAdmin or Web Based Management?
- 16Manual Feed
- 17(Video) Set up your Brother machine
- 18I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 19The printer status is Offline or Paused.
- 20Enable the Brother machine's network interface.
- 21Protect your Brother machine against unauthorised access over the network
- 22Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 23I cannot print full-page photos or images using Email Print.
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Check the remaining ink or toner level (Linux)
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27My Brother machine could not be found over the network when I installed drivers on my computer.
- 28Change the printer driver settings (Windows)
- 29Cannot Print ##
- 30Self-Diagnostic
- 31No Toner
- 32Cannot Detect
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 34Drum End Soon
- 35My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 36The driver installation finished successfully but I cannot print. (Linux)
- 37Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 38I cannot connect my machine to a Windows 11 computer via USB.
- 39What driver package format is supported by my Linux distribution?
- 40When I print images, the quality is not good (Linux)
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43(Video) Paper is Jammed in the Output Paper Tray
- 44I cannot print using my Brother machine on a wired network (Windows/macOS)
- 45Update the Driver or Firmware for your Brother machine
- 46How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 47Media Mismatch
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49What is the difference between the toner cartridge and the drum unit?
- 50How to identify your Operating System (OS).