FAQs & Troubleshooting
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179 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What is a total paper input capacity of the HL-7000 series printers?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 6The machine does not print anything.
- 7Cannot print after a Windows 10 update (June 2020)
- 8Can I print from or scan to Android™ Smartphone?
- 9What is 'Secure Printing' and how do I use it? (for Windows users)
- 10Printer does not recognize the HDD/Compact Flash.
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12How to identify your Operating System (OS).
- 13The paper is skewed when it's printed.
- 14What is a "Generic PCL Driver"?
- 15What is 'Secure Printing' and how do I use it? (for Macintosh users)
- 16What is the protocol specification of the NC-4100h Type 2 print server?
- 17Printouts have a curl or wave.
- 18What can happen if the wrong paper is used in your machine.
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 20Delete print jobs from the print queue.
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23I cannot print from my computer via USB.
- 24I cannot print from Mac OS X.
- 25I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 26What kind of paper can I use?
- 27I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 28Printouts have wrinkles or creases.
- 29Can I print using the IPP protocol on Windows XP?
- 30When trying to print from Mac OS® X the print queue is stopped.
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32What is the recommended paper?
- 33How do I install additional memory?
- 34Replace the toner cartridge.
- 35How do I print a network configuration page?
- 36The printed letters are slanted, positioned incorrectly.
- 37I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 38Uninstall printer drivers (Linux)
- 39Windows 10 Support Information
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41What is the difference between the toner cartridge and the drum unit?
- 42Can my printer send me an e-mail if there is a problem?
- 43The paper does not feed from MultiPurpose Tray(MP Tray).
- 44How can I enable/disable the Quick Print Setup Utility?
- 45I see the message "SIZE ERROR XXX" on the printer LCD. What does it mean?
- 46Can I print from a Citrix / Terminal Server environment?
- 47What is the print speed of the HL-7000 series printers?
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50Output sheets are completely black.