FAQs & Troubleshooting
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142 Results
- 1"JAM REAR" error appears on the LCD. What should I do?
- 2"JAM MP TRAY" error appears on the LCD. What should I do?
- 3Printouts have a curl or wave.
- 4How can I print envelopes?
- 5The printer status is Offline or Paused.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8How do I factory reset the print server?
- 9How can I activate/deactivate the Toner Save Mode?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12How do I change the print server password?
- 13What is the recommended paper?
- 14I cannot use the "Modules Update" button on Web BRAdmin.
- 15Lines appears across the page.
- 16The downloaded driver's name is different from my machine's name. (Linux)
- 17Print command (LPR) (Linux)
- 18Can I print from or scan to Android™ Smartphone?
- 19The paper is skewed when it's printed.
- 20Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 21"JAM DUPLEX" error appears on the LCD.
- 22"JAM INSIDE" error appears on the LCD. What should I do?
- 23What kind of memory can I use?
- 24What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 25What is the printable area per page?
- 26My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 27The driver installation finished successfully but I cannot print. (Linux)
- 28I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 29Replace the drum unit.
- 30Replace the toner cartridge.
- 31I cannot install the driver when using the Driver Install Tool. (Linux)
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33What driver package format is supported by my Linux distribution?
- 34Cannot print after a Windows 10 update (June 2020)
- 35Open the Control Panel (For Windows)
- 36What is the difference between the toner cartridge and the drum unit?
- 37Change the printer driver settings (Windows/macOS)
- 38I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 39When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 40How can I install the Web BRAdmin on Windows Server 2003?
- 41When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 42I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 43The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 44When I print from Outlook Express, blue text is faint. Is there anyway to improve this?
- 45When I print a PDF file in 2 in 1 mode, the printer prints dots after printing the first few pages. How do I stop this happening?
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48What kind of paper can I use?
- 49"JAM TRAY 1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 50How can I clean the inside of the printer?