FAQs & Troubleshooting
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227 Results
- 1Replace Drum
- 2The print speed is slow.
- 3Jam Rear
- 4Replace Laser
- 5Turn the Toner Save mode on or off
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Install additional memory.
- 8Jam Duplex
- 9Jam Inside
- 10Install the optional tray unit.
- 11Cannot print after a Windows 10 update (June 2020)
- 12What is Brother iPrint&Scan?
- 13Drum Error (Drum!)
- 14What is the recommended paper?
- 15Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 16Replace Fuser
- 17Cover is Open
- 18Toner Low or Prepare New Toner Cartridge
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 21Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 22Can I print from or scan to Android™ Smartphone?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 25Manual Feed
- 26What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 27Out of Memory
- 28Jam Tray 1 or Jam Tray 2
- 29Replace Toner
- 30Print the Network Configuration Report
- 31What is AirPrint?
- 32How to identify your Operating System (OS).
- 33Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 34Fuser Error or Self-Diagnostic
- 35No Toner
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 37Envelope creases
- 38Reset the print server to the default factory settings.
- 39Disable the APIPA protocol.
- 40I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 41The printer status is Offline or Paused.
- 42Jam MP Tray
- 43Add your Brother machine with AirPrint (macOS)
- 44Enable the Brother machine's network interface.
- 45Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49Reduce printing noise.
- 50Can I print from and scan to iPhone, iPod touch and iPad?