FAQs & Troubleshooting
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169 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2Print a Printer Settings page.
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The printer status is Offline or Paused.
- 5Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 9The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 10What is the printable area per page?
- 11Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 12Replace the drum unit.
- 13What is Brother iPrint&Scan?
- 14How to identify your Operating System (OS).
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 16Can I print from DOS applications?
- 17What is the difference between the toner cartridge and the drum unit?
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Delete print jobs from the print queue.
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 22Can I print from or scan to Android™ Smartphone?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Change the printer driver settings (Windows/macOS)
- 25When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 26The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 27Printouts have a curl or wave.
- 28Printouts (envelopes) have creases.
- 29Printouts have wrinkles or creases.
- 30I want to print using CUPS while keeping SELinux enabled. (Linux)
- 31The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 32Discover the MAC address of the Brother network card
- 33What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 34White lines appear across the page.
- 35What driver package format is supported by my Linux distribution?
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37Windows 10 Support Information
- 38Protect your Brother machine against unauthorised access over the network
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 46Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 47The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49The paper is skewed when it's printed.
- 50My Brother machine makes repeated clicking noises when I try to print.