FAQs & Troubleshooting
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165 Results
- 1I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 2Uninstall the printer drivers (For Windows)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4What kind of paper can I use?
- 5I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 9Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 10Uninstall the drivers. (Mac OS X 10.5)
- 11Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 12Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Delete print jobs from the print queue.
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17How to identify your Operating System (OS).
- 18The paper is skewed when it's printed.
- 19I am using Windows Vista 64 bit. I cannot print from the printer in a network-shared environment. What can I do?
- 20I cannot print over a network using the XML Paper Specification Printer Driver.
- 21Printouts have a curl or wave.
- 22Can I print from DOS applications?
- 23Replace the drum unit.
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25Print the Network Configuration List.
- 26How can I activate/deactivate the Toner Save Mode?
- 27The printed letters are slanted, positioned incorrectly.
- 28I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 29The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 30My Printer starts warming up in Sleep mode. What can I do?
- 31Create or view a XML Paper Specification document
- 32'Get More Info' option in Windows® 2000 is not working with IPP. What should I do?
- 33The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 34Printouts are faint.
- 35Replace the toner cartridge
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 38I want to print using CUPS while keeping SELinux enabled. (Linux)
- 39Uninstall printer drivers (Linux)
- 40Check the firmware version.
- 41Protect your Brother machine against unauthorised access over the network
- 42Open the Status Monitor
- 43Verify the Brother machine connected to the Wired Network (For Windows)
- 44Can I use AirPrint with my Brother machine?
- 45I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47Discover the MAC address of the Brother network card
- 48Can I print from or scan to Android™ Smartphone?
- 49Change the printer driver settings (Windows/macOS)
- 50I am using Windows. When I print a document, the printed page is blank. What should I do?