FAQs & Troubleshooting
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203 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I install the Lower Tray Unit? (LT-500)
- 3Delete print jobs from the print queue.
- 4The printer status is Offline or Paused.
- 5Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 6Printouts have wrinkles or creases.
- 7What is the recommended paper?
- 8How do I install additional memory? (DIMM)
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10The paper is skewed when it's printed.
- 11The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14Change the printer driver settings (Windows/macOS)
- 15What kind of paper should I avoid?
- 16I cannot print from Mac OS X.
- 17JAM REAR
- 18JAM MP TRAY
- 19Open the Control Panel (For Windows)
- 20Uninstall the printer drivers (For Windows)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22How to identify your Operating System (OS).
- 23Discover the MAC address of the Brother network card
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 27I cannot print from the MP Tray. Why?
- 28JAM TRAY 2
- 29Printouts have a curl or wave.
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Cannot print after a Windows 10 update (June 2020)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Can I print from or scan to Android™ Smartphone?
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36How do I replace LASER KIT?
- 37What kind of labels and transparencies can I use?
- 38What kind of envelopes should I avoid?
- 39What is the protocol specification of the NC-4100h Type 2 print server?
- 40I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 41What kind of paper can I use?
- 42JAM INSIDE
- 43JAM TRAY 1
- 44I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 45What kind of memory can I use?
- 46I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48ERROR XX <-> SERVICE CALL
- 49What can happen if the wrong paper is used in your machine.
- 50What are the differences between the BRAdmin Professional and the Web BRAdmin software?