FAQs & Troubleshooting
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156 Results
- 1The printer status is Offline or Paused.
- 2Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 3What kind of paper should I avoid?
- 4Printouts have wrinkles or creases.
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7How to identify your Operating System (OS).
- 8When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9How do I install additional memory?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15The machine does not print anything.
- 16What is a "Generic PCL Driver"?
- 17What can happen if the wrong paper is used in your machine.
- 18When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 19How do I check the driver version on a Mac®?
- 20The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 21I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 22The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 23I am unable to print from a client PC to a printer on a print server. (Linux)
- 24When printing with monochrome laser printer, the print position shifts. (Linux)
- 25Delete print jobs from the print queue.
- 26Open the Control Panel (For Windows)
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 30The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 31What kind of envelopes should I avoid?
- 32How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 33How do I turn off the Quick Print Setup?
- 34The printer prints unexpectedly or it prints garbage.
- 35How can I change the IP address?
- 36How can I change the IP address using the ARP and PING commands?
- 37White lines appears down the page.
- 38What do the LED indications mean?
- 39Replace the drum unit.
- 40When trying to print from Mac OS® X the print queue is stopped.
- 41Print on envelopes.
- 42Print command (LPR) (Linux)
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44What is the Network Shared printing?
- 45I cannot print from my computer via USB.
- 46I cannot print from my computer via network. (For Windows)
- 47I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 48Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 49Where do I find a Parallel or USB interface cable?
- 50What is a file server based network and do Brother printers work in that type of environment?