FAQs & Troubleshooting
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70 Results
- 1How to set up the cap frame. [Video instructions]
- 2"Impossible to reserve this needle." message appearing on the LCD. What does it mean and how do I clear it?
- 3"Embroidery card read error." message appearing on the LCD. What does it mean and how do I clear it?
- 4How to set up the cap frame driver. [Video instructions]
- 5"Needle threader error." message appearing on the LCD.
- 6"Maximum number of patterns have been combined." message appearing on the LCD. What does it mean and how do I clear it?
- 7When I create an embroidery pattern design on PE-DESIGN(PE-DESIGN, PE-DESIGN Lite, or PED-Basic), what Design Page Size is my sewing machine?
- 8How do I thread the needle. [Video instructions]
- 9"The thread number is invalid." message appearing on the LCD. What does it mean and how do I clear it?
- 10How do I install the bobbin wound with thread
- 11Stabilizers (Backing)
- 12Hooping the Fabric
- 13How to assemble the Dedicated Stand. (Optional accessory : PRNSTD) [Video instructions]
- 14What is the Switch Spool function and how do I use it?
- 15"Characters cannot be aligned." message appearing on the LCD. What does it mean and how do I clear it?
- 16"This pattern contains too much data to be stored." message appearing on the LCD. What does it mean and how do I clear it?
- 17Why is the outline sewing off the pattern?
- 18Fabric and Thread
- 19I tried to update the machine with USB media and pushed "USB HOST". But the screen didn't change for more than 5 minutes and I still can't upgrade it.
- 20Maintenance (Oiling the machine)
- 21"USB media is not loaded. Load USB media." message appearing on the LCD. What does it mean and how do I clear it?
- 22"The USB media is write-protected so the data cannot be saved. Cancel the write-protection before trying to save the data." message appearing on the LCD. What does it mean and how do I clear it?
- 23"The USB media is write-protected so the data cannot be deleted. Cancel the write-protection before trying to delete the data." message appearing on the LCD. What does it mean and how do I clear it?
- 24"Not enough space. Delete some patterns or use a different USB media." message appearing on the LCD. What does it mean and how do I clear it?
- 25"Area over." message appearing on the LCD. What does it mean and how do I clear it?
- 26"Needle threader is in threading position." message appearing on the LCD. What does it mean and how do I clear it?
- 27"Impossible to set the start & the end points." message appearing on the LCD. What does it mean and how do I clear it?
- 28"Unknown data format." message appearing on the LCD. What does it mean and how do I clear it?
- 29"There is no embroidery card in card slot. Insert an embroidery card." message appearing on the LCD. What does it mean and how do I clear it?
- 30"Pocket read error." message appearing on the LCD. What does it mean and how do I clear it?
- 31"Save error." message appearing on the LCD. What does it mean and how do I clear it?
- 32"Wiper error." message appearing on the LCD. What does it mean and how do I clear it?
- 33"Needle case motor has been locked." message appearing on the LCD. What does it mean and how do I clear it?
- 34"Inappropriate needle stop position." message appearing on the LCD. What does it mean and how do I clear it?
- 35Why cannot the needle threader be used?
- 36Why does my thread keep jamming?
- 37Why does the upper thread keep breaking?
- 38Why does the needle keep breaking?
- 39Why won't the machine pick up the bobbin thread?
- 40When thread got tangled
- 41How do I thread my machine (Threading the upper thread). [Video instructions]
- 42Maintenance (Cleaning the bobbin case)
- 43How do I create a space between characters?
- 44"USB media error." message appearing on the LCD. What does it mean and how do I clear it?
- 45"The USB media was changed. Do not change the USB media while it is being read." message appearing on the LCD. What does it mean and how do I clear it?
- 46"Pattern will not fit. Please delete another pattern." message appearing on the LCD. What does it mean and how do I clear it?
- 47"Delete error." message appearing on the LCD. What does it mean and how do I clear it?
- 48"Impossible to add any more character." message appearing on the LCD. What does it mean and how do I clear it?
- 49"This file cannot be used." message appearing on the LCD. What does it mean and how do I clear it?
- 50"Change to the big frame." message appearing on the LCD. What does it mean and how do I clear it?