FAQs & Troubleshooting
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120 Results
- 1What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 2I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Change or delete an existing One Touch or Speed Dial number.
- 5Change the printer driver settings (Windows/macOS)
- 6Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 7Can I confirm that the FAX was sent correctly?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9How do I clean the Scanner to improve the copy or fax quality?
- 10Can I buy any MICR toner?
- 11Vertical streaks appear in my copies.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14How can I clear the "PAPER JAM" error message?
- 15What is Distinctive Ring and how do I program it?
- 16I am experiencing problems sending a fax, what can I do?
- 17I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 20Open the Control Panel (For Windows)
- 21The keys on the control panel do not respond.
- 22Where can I find the serial number for my unit?
- 23How do I program the date and time?
- 24Where is the full User's Guide? I can't find enough information in the paper manual.
- 25Pre-Required Procedures (Linux)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 29I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 31The machine does not print anything.
- 32How can I re-install the drivers?
- 33When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 34Can I reduce the size of a received fax on this machine?
- 35I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 36I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 37When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 40Windows 10 Support Information
- 41The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 42What is the difference between the toner cartridge and the drum unit?
- 43How to identify your Operating System (OS).
- 44I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 45I cannot print from my computer via USB.
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48The paper is skewed when it's printed.
- 49Verify if the Brother machine has a dial tone
- 50I cannot print with Windows Vista 64bit.