FAQs & Troubleshooting
Popular |
155 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The printer status is Offline or Paused.
- 3The color of your printouts is not what you expected
- 4(Video) Paper is Jammed in the Paper Tray
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Set up your Brother machine
- 7(Video) Paper is Jammed inside the Machine
- 8Add your Brother machine with AirPrint (macOS)
- 9I cannot print full-page photos or images using Email Print.
- 10Media Type Mismatch or Media Mismatch
- 11How to identify your Operating System (OS).
- 12Toner Error
- 13Cannot Print ##
- 14Uneven color density across the page
- 15Storage Full
- 16Cooling Down
- 17Check the remaining ink or toner level (Linux)
- 18Where can I download Brother iPrint&Scan application for Mac?
- 19The downloaded driver's name is different from my machine's name. (Linux)
- 20Wrong Toner Cartridge
- 21Set up your Brother machine on a wireless network (Windows/macOS)
- 22I cannot print on a wireless (Wi-Fi) network (Windows)
- 23Control Printer Driver settings (only available for Windows)
- 24Protect your Brother machine against unauthorised access over the network
- 25(Video) Paper is Jammed in the Manual Feed Slot
- 26Cannot Detect
- 27What is the default password for my BRAdmin or Web Based Management?
- 28Color offset
- 29(Video) Paper is Jammed in the 2-sided Tray
- 30(Video) Paper is Jammed in the Back of the Machine
- 31Ghosting images
- 32I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34I cannot connect my machine to a Windows 11 computer via USB.
- 35When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 36What driver package format is supported by my Linux distribution?
- 37Update the Driver or Firmware for your Brother machine
- 38Document Jam
- 39What is the default password for my Brother machine?
- 40I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 41I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 42Configure and use the Scan Key Tool (Linux)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 45Firewall port requirements of the Scan Key Tool (Linux)
- 46I cannot print using my Brother machine on a wired network (Windows/macOS)
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48(Video) Remove Small Scraps of Paper Jammed in the ADF
- 49(Video) Document is Jammed under the Document Cover
- 50The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.