FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6What is Brother iPrint&Scan?
- 7Adjust color settings by using the custom setting in the printer driver
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 10Is my Brother machine compatible with Windows Vista?
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14Printouts have wrinkles.
- 15I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 16Can I print from or scan to Android™ Smartphone?
- 17When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 18When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 19How do I clear the message "Jam MP Tray" from the LCD display?
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 22Tips for copy/scanning and preventing document jams
- 23The printer status is Offline or Paused.
- 24I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 25Scan and save a document in PDF format (Scan to File)
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 30Scan from the Brother iPrint&Scan application using Windows Phone.
- 31Delete print jobs from the print queue.
- 32Can I print on transparencies e.g. for overhead projectors?
- 33Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 34Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 35I can print but cannot scan via network. (For Mac)
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37How do I improve the color density? (Print Calibration)
- 38I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 39How do I replace the belt unit?
- 40How do I replace the waste toner box?
- 41Colors are light or unclear on the whole page.
- 42What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 43Can I buy any MICR toner?
- 44How do I install additional memory?
- 45White spots or hollow print appears.
- 46Vertical colored streaks or bands appear on the page.
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48What driver package format is supported by my Linux distribution?
- 49I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)