FAQs & Troubleshooting
![]() |
Popular |
241 Results
- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3Locate files scanned with ControlCenter2 (For Macintosh)
- 4Locate files scanned with ControlCenter3 (For Windows)
- 5How do I know which side up my photo paper should be in the tray?
- 6How do I clear Machine Error 46?
- 7When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 8When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 9How do I load paper?
- 10Can I print using only the black ink cartridge when the Color cartridges have run out?
- 11I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 12When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 13What driver package format is supported by my Linux distribution?
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 17What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 18Pre-Required Procedures (Linux)
- 19The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 20I cannot feed the paper from the Photo Paper Tray.
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25How to identify your Operating System (OS).
- 26I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28The printer status is Offline or Paused.
- 29I am sharing my Brother machine. I can print but cannot scan.
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 33Which E-mail packages are compatible with ControlCenter3?
- 34Can third party ink be used to refill the ink cartridges?
- 35The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 36One or more of my colors are not printing (blank). What can I do?
- 37When I print, the pages are smudged with ink. What should I do?
- 38How do I clear the message "PAPER JAM" from the display?
- 39Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 40I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 41I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 42I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 43I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 44I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 45My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 46The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 47How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 48I'm having difficulty reading the information displayed on my Brother machine's LCD.
- 49I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 50I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.