FAQs & Troubleshooting
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- 1Can I print from or scan to Android™ Smartphone?
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 6I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 7When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 8How do I print on an envelope?
- 9I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 10I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13Delete print jobs from the print queue.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 16Scan and save a document in PDF format (Scan to File)
- 17Can I print using only the black ink cartridge when the Color cartridges have run out?
- 18I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 21When I print, the pages are smudged with ink. What should I do?
- 22Where is the USB port on the machine? I can't find it on the back of the unit.
- 23After I installed Sun JavaVM, some applications will not work correctly.
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 26The LCD displays an error code (number). What does it mean?
- 27I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 28ControlCenter3 displays a blank screen at startup (Windows)
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 30How to identify your Operating System (OS).
- 31The edge of glossy paper is smudged.
- 32The printer status is Offline or Paused.
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 35I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 36PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 37"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 38Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 39Why is it necessary for my machine to go through regular cleaning cycles?
- 40When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 41I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 42Scan a document using "Scanner and Camera Wizard" in Windows XP
- 43Glossy Paper does not feed correctly. What can I do?
- 44I am having issues with the paper feed. What can I do?
- 45I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?
- 46How do I replace the Ink Cartridge?
- 47I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49I'm using Macintosh®. What are the settings in the Scanner window used for?
- 50Uninstall Scan-key-tool. (Linux)