FAQs & Troubleshooting
Latest |
46 Results
- 123/07/2024I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 222/03/2024Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows)
- 318/10/2023I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 418/10/2023How to open the Devices and Printers window
- 518/10/2023How do I uninstall the printer driver?
- 618/10/2023How to identify your Operating System (OS) for Windows or Mac
- 718/10/2023Printing is not possible. (USB connection)
- 809/08/2023I get an error message and cannot update the firmware. (Windows 10 or later)
- 904/07/2023How do I type symbols?
- 1012/04/2023Where can I find my Brother printer's serial number?
- 1122/11/2022The printed label contains blank horizontal lines.
- 1228/10/2022I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows)
- 1313/10/2022Where can I download the latest P-touch Editor for Mac?
- 1407/07/2022How do I initialize and clear the printer to factory default settings?
- 1528/06/2022How to install Brother software on a computer not connected to the Internet
- 1623/06/2022How do I connect the printer to my computer using a USB cable?
- 1731/03/2022How to delete the registry information and files related to the printer driver
- 1822/03/2022How to identify the printer's firmware version
- 1922/03/2022How do I change the style to italics?
- 2022/03/2022How do I print vertically?
- 2122/03/2022How do I create a small label?
- 2222/03/2022How do I make a label with a barcode?
- 2322/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 2422/03/2022How can I change the text settings line by line?
- 2522/03/2022My label is not cut automatically after printed.
- 2622/03/2022I cannot read the display clearly (the screen is too light or dark).
- 2722/03/2022How do I eliminate the margin from the start or end of my label when printing?
- 2822/03/2022How do I change the label length?
- 2922/03/2022How do I change the Language setting of the printer?
- 3022/03/2022How do I type accented characters?
- 3122/03/2022Why doesn't my printer turn on when the Power key is pressed?
- 3222/03/2022When the label is printed, there is too much margin on both sides of the text.
- 3322/03/2022When I push the print button, the error message "TEXT TOO HIGH!" / "Text Too High!" / "Text too large!" appears on the LCD.
- 3422/03/2022The label is not printed even though I pressed the print key.
- 3515/03/2022I can no longer print from my computer, even though I was able to print previously.
- 3623/12/2020Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 3712/06/2020The tape got jammed or stuck in the printer.
- 3831/03/2020How do I print multiple lines and how many lines can I print?
- 3927/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 4011/12/2019Can TZ tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 4111/12/2019Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 4229/11/2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 4316/11/2018How to use Numbering function
- 4416/11/2018How do I change the size of characters?
- 4516/08/2018Can my printer use TZ/TZe tapes?
- 4630/03/2017The text cannot be printed as specified.