FAQs & Troubleshooting
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164 Results
- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 3While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 6How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 7Where can I download the latest P-touch Editor for Mac?
- 8How do I transfer label or slip templates?
- 9When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 10Can I print from any software other than P-touch Editor? (for Windows)
- 11How do I transfer label templates with P-touch Transfer Express?
- 12How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 13My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 14How to print in high resolution mode using an HG tape
- 15What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 18I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 19The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 20How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 21How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 22(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 23(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 24I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 25Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 26Can my printer use TZ/TZe tapes?
- 27(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 28P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 29Can I directly operate my printer from a self-developed application software and print a label?
- 30Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 31Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 32The paper settings specified from the server computer are not reflected on the client computer.
- 33How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 34What is the Label List? (P-touch Editor 5.x for Windows)
- 35How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 36How do I use a template? (P-touch Editor 5.0 for Mac)
- 37The driver downloaded from the website cannot be installed.
- 38Printing is not possible. (P-touch Editor5.3 for Mac)
- 39Printing is not possible. (USB connection)
- 40Printing is not possible. (P-touch Editor 5.0 for Mac)
- 41How is the print head cleaning cassette used?
- 42The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 43The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 44I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 45I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 46The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 47How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48How to open the Devices and Printers window
- 49How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 50The printing date/time is not printed. (P-touch Editor 5.x for Windows)