FAQs & Troubleshooting
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55 Results
- 1How is the print head cleaning cassette used?
- 2I cannot discover the product with the configuration utility.
- 3The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 4Can multiple P-touch printers be connected to PS-9000?
- 5Where can I find my Brother printer's serial number?
- 6When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 7While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 8"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 9How do I uninstall the printer driver?
- 10The top and base layers of the laminated tape are misaligned.
- 11How to identify your Operating System (OS) for Windows or Mac
- 12How do I create name badges by joining "First Name" and "Last Name" fields together?
- 13When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 14How to use a 9/64" (3.5 mm) wide tape
- 15Printing is not possible. (USB connection)
- 16I cannot find the template files. (P-touch Editor 3.x for Mac)
- 17The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 18How can I use the Sequential Numbering Feature? (P-touch Editor 3.2 for Mac)
- 19How to open the Devices and Printers window
- 20When I try to use the database function, an application error occurs.
- 21The driver downloaded from the website cannot be installed.
- 22Printing is not possible. (P-touch Editor 5.0 for Mac)
- 23A different IP address is assigned every time the product is booted.
- 24I cannot communicate with the product during installation. (Communication error message is displayed.)
- 25Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 26The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 27The tape got jammed or stuck in the printer.
- 28Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 29How to delete the registry information and files related to the printer driver
- 30How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 31The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 32How do I reset the PS-9000 to factory default settings?
- 33I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 34A communication error occurs when trying to print from your computer.
- 35The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 36How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 37How to use the Sequential Numbering function
- 38How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 39How do I find the MAC address (Ethernet address) of the PS9000?
- 40How do I find the IP address set to the print server? (PS-9000)
- 41How can I change the IP address in order to use the product in a different network environment?
- 42What is the best way to change the transmission speed with a serial connection?The Change Baud Rate Wizard does not appear in the Start menu.PT-9200DX is not listed in the Change Baud Rate Wizard.
- 43Can my printer use TZ/TZe tapes?
- 44Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 45The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 46I connected multiple printers of the same model to one computer but can only print from one of them.
- 47How do I print the inserted image maintaining its original size?
- 48How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 49How do I use a template? (P-touch Editor 5.0 for Mac)
- 50How can I make vertical labels? (P-touch Editor 5.0 for Mac)