FAQs & Troubleshooting
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- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 3How do I print multiple lines and how many lines can I print?
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 6Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 7The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 8How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 9Printing is not possible. (USB connection)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 12The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 13P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 14The fabric tape became detached after washing.
- 15Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 16How do I change the size of the characters?
- 17When I press the print key, the power turns off.
- 18The label is not cut automatically. Why?
- 19I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 20Can my printer use TZ/TZe tapes?
- 21How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 22Can I directly operate my printer from a self-developed application software and print a label?
- 23I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 24How do I print vertically?
- 25When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 26I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 27How do I clear the display?
- 28My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 29How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 30How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 31The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 32How to open the Devices and Printers window
- 33How to identify your Operating System (OS) for Windows or Mac
- 34How do I create name badges by joining "First Name" and "Last Name" fields together?
- 35When I try to use the database function, an application error occurs.
- 36Why does my machine display "4LINE LIMIT!" or "5LINE LIMIT!" when I press the Return key?
- 37Why doesn't my machine turn on when Power key is pressed?
- 38The driver downloaded from the website cannot be installed.
- 39How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 40Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 41Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 42I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 43How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 44How do I reset the machine to the default settings?
- 45I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 46Where can I find my Brother printer's serial number?
- 47How to use a 9/64" (3.5 mm) wide tape
- 48The tape got jammed or stuck in the printer.
- 49The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 50The top and base layers of the laminated tape are misaligned.