FAQs & Troubleshooting
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223 Results
- 101The keys on the control panel do not respond.
- 102Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 103I am experiencing problems receiving faxes. What can I do?
- 104I am experiencing problems sending a fax, what can I do?
- 105I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 106What kind of memory can I use?
- 107What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 108Can I confirm that the FAX was sent correctly?
- 109Can I print from DOS applications?
- 110What does "MACHINE ERROR XX" mean?
- 111Replace the drum unit.
- 112I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 113The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 114When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 115How do I factory reset the print server?
- 116What is Multi-Function Link Pro Suite?
- 117I'm using Macintosh®. What are the settings in the Scanner window used for?
- 118Configure the Scan to Email Feature (Linux)
- 119Configure and use the Scan Key Tool (Linux)
- 120I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 121I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 122My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 123The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 124The driver installation finished successfully but I cannot print. (Linux)
- 125Print command (LPR) (Linux)
- 126When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 127I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 128When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 129Delete a network scanner entry. (Linux)
- 130Uninstall Scan-key-tool. (Linux)
- 131How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 132Configure scan settings without administrator privileges (Linux)
- 133All print jobs are aborted and nothing is printed. (Linux)
- 134I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 135To install the printer driver easily using a tool. (Linux)
- 136When printing with monochrome laser printer, the print position shifts. (Linux)
- 137Uninstall printer drivers (Linux)
- 138Windows 10 Support Information
- 139How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 140I can print but cannot scan via network. (For Windows)
- 141I can receive a fax, but cannot receive a telephone call.
- 142I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 143How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 144PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 145I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 146I cannot use the "Modules Update" button on Web BRAdmin.
- 147In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 148Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 149Scan a document in Mac OS X 10.7.
- 150Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)