FAQs & Troubleshooting
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203 Results
- 10115/05/2013FONT FULL
- 10215/05/2013DOWNLOAD FULL
- 10315/05/2013The print speed slows down.
- 10415/05/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 10514/05/2013The printer cannot print full pages of a document. An error message PRINT OVERRUN appears.
- 10614/05/2013An error message "MEMORY FULL" appears on the printer LCD.
- 10714/05/2013Printouts have toner specks.
- 10813/05/2013What kind of memory can I use?
- 10913/05/2013Printouts have a curl or wave.
- 11010/05/2013Printouts have wrinkles or creases.
- 11110/05/2013Black toner marks appear across the page.
- 11210/05/2013White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 11310/05/2013White lines appears down the page.
- 11410/05/2013White lines appear across the page.
- 11510/05/2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 11609/05/2013Printouts are with gray background.
- 11709/05/2013Replace the drum unit.
- 11809/05/2013Printouts are faint.
- 11908/05/2013The image is ghosted.
- 12001/05/2013The printed letters are slanted, positioned incorrectly.
- 12126/04/2013White spots appear in areas of dense black printing.
- 12226/04/2013Vertical black lines appear on the printout.
- 12325/04/2013Output sheets are completely black.
- 12428/02/2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 12512/06/2012NO PAPER XXXX (XXXX means "TRAY1"/"TRAY2" or "MP( Multi-purpose) TRAY" etc")
- 12608/05/2012In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 12720/03/2012Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 12819/03/2012Replace the toner cartridge.
- 12916/11/2011The paper is skewed when it's printed.
- 13002/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 13102/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13231/10/2011I updated the Web BRAdmin and cannot enable the logging function.
- 13328/09/2011DX LEVER ERROR
- 13428/09/2011What kind of paper can I use?
- 13527/09/2011Print on both sides of the paper(2-sided/Duplex Printing).
- 13626/09/2011Print on envelopes.
- 13722/09/2011JAM DUPLEX
- 13826/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 13926/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 14010/06/2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 14102/06/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14213/04/2010Functions supported in the Windows 7 built-in drivers
- 14310/02/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14426/11/2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14521/08/2009I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 14629/06/2009How do I factory reset the print server?
- 14708/06/2009NO DX TRAY
- 14810/03/2009Can I buy any MICR toner?
- 14913/06/2007Can my printer work on a SAP system?
- 15012/06/2007I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?