FAQs & Troubleshooting
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246 Results
- 101Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 102The edge of glossy paper is smudged.
- 103Where can I find the ink cartridges for my new Brother machine?
- 104Ink Low
- 105I cannot scan via USB. (Mac OS X)
- 106When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 107When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 108The ink cartridges run out very quickly. Is there any reason for that?
- 109Is my Brother machine compatible with Windows Vista?
- 110Can third party ink be used to refill the ink cartridges?
- 111In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 112One or more of my colors are not printing (blank).
- 113Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 114Scan a document in Mac OS X 10.7.
- 115Is there any way to reduce Ink consumption?
- 116Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 117I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 118When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 119Delete a network scanner entry. (Linux)
- 120How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 121Firewall port requirements of the Scan Key Tool (Linux)
- 122I cannot view the HTML format manual (web manual).
- 123Enable the Brother machine's network interface.
- 124Install the built-in drivers (For Windows 8 and Windows 10)
- 125Printing/ Scanning with the Cloud
- 126Open the "Scanners and Cameras" and Properties.
- 127Print the WLAN report
- 128Discover the MAC address of the Brother network card
- 129I cannot print from my computer via USB.
- 130When I scan a document using ControlCenter, the scanned file size is too big.
- 131I am sharing my Brother machine. I can print but cannot scan.
- 132My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 133Scan and save a document in PDF format for Windows (Scan to File)
- 134Scan and save a document in PDF format for Macintosh (Scan to File)
- 135Adjust the beeper volume on my Brother machine.
- 136I'm using Windows XP. I cannot scan with the USB cable.
- 137Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 138Set the date and time
- 139The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 140I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 141Adjust the Sleep Mode setting.
- 142Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 143I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 144I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 145I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 146I cannot install the driver when using the Driver Install Tool. (Linux)
- 147I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 148I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 149I cannot install Brother drivers on Debian 10 or later (Linux)
- 150Configure the Scan to Email Feature (Linux)