FAQs & Troubleshooting
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210 Results
- 10105/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 10204/06/2014When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10304/06/2014The edge of glossy paper is smudged.
- 10420/02/2014Check the firmware version.
- 10517/02/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 10607/02/2014PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 10729/01/2014Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 10827/01/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 10927/01/2014How can I improve poor print quality?
- 11017/01/2014Change the user interface of ControlCenter3
- 11117/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 11217/01/2014Scan an image and insert it in a Windows XP application
- 11317/01/2014Scan a document from a Windows XP application
- 11426/11/2013I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 11517/05/2013I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 11614/05/2013How can I clear the "INK EMPTY" message?
- 11713/05/2013How do I clean the Scanner to improve the copy or fax quality?
- 11813/05/2013How can I re-install the drivers?
- 11926/02/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 12028/01/2013The keys on the control panel do not respond.
- 12102/08/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 12218/07/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 12311/05/2012Scan a document from a Windows Vista application
- 12406/03/2012Clear the paper jam or printer jam.
- 12514/12/2011"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 12622/11/2011I am having issues with the paper feed. What can I do?
- 12722/11/2011When I print, the pages are smudged with ink. What should I do?
- 12816/11/2011"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 12916/11/2011When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 13015/11/2011I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 13115/11/2011I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 13215/11/2011Which E-mail packages are compatible with ControlCenter3?
- 13308/11/2011Scan a document from the Windows Vista Photo Gallery
- 13407/11/2011I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 13504/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 13602/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 13702/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13828/09/2011Scan a document in Mac OS X 10.6.
- 13926/09/2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 14031/08/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 14129/08/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 14223/08/2011Is there any way to view how much ink is remaining?
- 14305/08/2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 14415/06/2011I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 14528/04/2011The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 14608/11/2010When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 14703/11/2010The LCD displays an error code (number). What does it mean?
- 14826/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 14921/10/2010How do I clear Machine Error 46?
- 15023/09/2010The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)