FAQs & Troubleshooting
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183 Results
- 10117/05/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10217/05/2013Windows 7 Support Information
- 10314/05/2013I am experiencing problems sending a fax, what can I do?
- 10413/05/2013How can I re-install the drivers?
- 10510/05/2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 10610/05/2013Why doesn't the machine answer when receiving a call?
- 10725/04/2013Verify if the Brother machine has a dial tone
- 10826/02/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 10928/01/2013The keys on the control panel do not respond.
- 11002/08/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 11118/07/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 11229/06/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 11311/05/2012Scan a document from a Windows Vista application
- 11420/03/2012Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 11519/03/2012Replace the drum unit?
- 11619/03/2012Replace the toner cartridge.
- 11716/11/2011The paper is skewed when it's printed.
- 11816/11/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 11908/11/2011Scan a document from the Windows Vista Photo Gallery
- 12004/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 12102/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12202/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12322/09/2011Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 12431/08/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 12529/08/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 12626/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 12715/02/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 12826/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 12917/09/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 13010/09/2010I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 13115/06/2010I can receive a fax, but cannot receive a telephone call.
- 13213/04/2010Functions supported in the Windows 7 built-in drivers
- 13308/04/2010I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 13424/03/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 13510/02/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13621/08/2009I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 13721/08/2009I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 13821/08/2009When Adobe® Acrobat® 5.0 and PaperPort® are installed on the same Windows 2000 system, launching PaperPort® produces one of these errors: - Paprport.exe has generated errors and will be closed by Windows. - Paperport.exe Application Error. The instruction at "0x6063a39c" referenced memory at "x025583e3" The memory could not be "read".
- 13921/05/2009What does "MACHINE ERROR XX" mean?
- 14026/03/2009I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 14110/03/2009Can I buy any MICR toner?
- 14213/01/2009What is Distinctive Ring and how do I program it?
- 14318/12/2008How can I clear the "PAPER JAM" error message?
- 14416/12/2008What does "COMM.ERROR" on the LCD display mean?
- 14512/12/2008How can I clear the "PLS OPEN COVER" error message on LCD?
- 14629/10/2007Does NC-2200w work with Windows Vista?
- 14726/10/2007I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14827/06/2007I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 14926/06/2007Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 15007/02/2007I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?