FAQs & Troubleshooting
![]() |
Popular |
225 Results
- 101Firewall port requirements of the Scan Key Tool (Linux)
- 102When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 103Install PaperPort™ 12SE / 14SE onto Windows 10.
- 104Windows 10 Support Information
- 105"Offline" appears on the Status Monitor.
- 106Open the Status Monitor
- 107The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 108I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 109Do I need a telephone line to send and receive faxes with my Brother machine?
- 110Send a fax
- 111Cancel a fax job waiting in my Brother machine's memory.
- 112Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 113How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 114I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 115My Brother machine misfeeds paper.
- 116Set up a Group for Broadcasting faxes.
- 117Scan a document in Mac OS X 10.6.
- 118Scan a document in Windows 8 and Windows 10.
- 119How do I know which receive mode to select?
- 120I am having a problem receiving faxes.
- 121Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 122I am experiencing problems sending a fax, what can I do?
- 123What does "COMM.ERROR" on the LCD display mean?
- 124Uninstall the drivers (Windows)
- 125I cannot install the driver when using the Driver Install Tool. (Linux)
- 126Scan using XSane or GIMP (Linux)
- 127The downloaded driver's name is different from my machine's name. (Linux)
- 128I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 129The driver installation finished successfully but I cannot print. (Linux)
- 130I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 131I cannot scan when using SELinux (Security-Enhanced Linux)
- 132I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 133When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 134I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 135Send a fax using PC-FAX with LPD/LPRng (Linux)
- 136Uninstall printer drivers (Linux)
- 137What is the difference between the toner cartridge and the drum unit?
- 138I cannot print from my computer via USB.
- 139How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 140When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 141The paper is skewed when it's printed.
- 142"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 143Why doesn't my Brother machine have a dial tone?
- 144When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 145I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 146How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 147Scan a document from the Windows Vista Photo Gallery
- 148Is my Brother machine compatible with Windows Vista?
- 149When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 150When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".