FAQs & Troubleshooting
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322 Results
- 51The paper is skewed when it's printed.
- 52I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 53Is my Brother machine compatible with Windows Vista?
- 54I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 55What is the Network Shared printing?
- 56My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 57Cannot print after a Windows 10 update (June 2020)
- 58Pre-Required Procedures (Linux)
- 59Install PaperPort™ 12SE / 14SE onto Windows 10.
- 60"Offline" appears on the Status Monitor.
- 61Delete print jobs from the print queue.
- 62The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 63Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 64The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 65I keep getting the error message "Authenticate Err (Authentication error)".
- 66Remotely access my Brother machine to forward my faxes to another machine.
- 67Change the printer driver settings (Windows/macOS)
- 68When I try to send a fax the message "FAX # Restricted" appears on the display.
- 69My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 70Scan and save a document in PDF format (Scan to File)
- 71I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 72I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 73I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 74How do I clear the message "Document Jam" from the LCD display?
- 75Uninstall the drivers. (Mac OS X 10.5)
- 76How do I clear paper jams at the back of the machine?
- 77What is the "Station ID" and how do I set it?
- 78Faint
- 79Hollow print
- 80Open the Control Panel (For Windows)
- 81Change or delete an existing One Touch or Speed Dial number.
- 82Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 83How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 84Replace the drum unit.
- 85Replace the toner cartridge
- 86I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 87I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 88I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 89I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 90ControlCenter3 displays a blank screen at startup (Windows)
- 91When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 92I cannot save a file downloaded from the Brother support website (For Windows)
- 93Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 94I cannot find some option in the Printing preferences. (For Windows)
- 95The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 96Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 97Discover the MAC address of the Brother network card
- 98Can I print from or scan to Android™ Smartphone?
- 99When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 100Verify if the Brother machine has a dial tone