FAQs & Troubleshooting
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262 Results
- 51What is the BRAdmin Professional software used for?
- 52I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 53I updated the Web BRAdmin and cannot enable the logging function.
- 54I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 55Scan a document into ScanSoft™ PaperPort™ 11SE
- 56Send the same fax to more than one number at a time. (Broadcasting)
- 57I cannot use the "Modules Update" button on Web BRAdmin.
- 58I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 59I cannot install the driver when using the Driver Install Tool. (Linux)
- 60Scan using XSane or GIMP (Linux)
- 61I cannot send a fax using PC-FAX (Windows 10)
- 62Firewall port requirements of the Scan Key Tool (Linux)
- 63I cannot save a file downloaded from the Brother support website (For Windows)
- 64Open the Status Monitor
- 65Delete print jobs from the print queue.
- 66Can I use AirPrint with my Brother machine?
- 67How to identify your Operating System (OS).
- 68I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 69How do I make my faxed documents lighter or darker? (Fax Contrast)
- 70I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 71When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 72The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 73Windows 7 Support Information
- 74How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 75When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 76Uninstall the drivers. (Mac OS X 10.5)
- 77How do I clear paper jams inside the machine?
- 78Where can I find my Brother machine's serial number?
- 79How do I clear the "Awaiting Redial" message?
- 80What is the "Station ID" and how do I set it?
- 81What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 82When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 83My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 84I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 85I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 86I cannot install Brother drivers on Debian 10 or later (Linux)
- 87What driver package format is supported by my Linux distribution?
- 88I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 89My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 90"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 91I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 92Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 93The driver installation finished successfully but I cannot print. (Linux)
- 94When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 95Uninstall the scanner driver. (Linux)
- 96How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 97Configure scan settings without administrator privileges (Linux)
- 98I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 99Uninstall printer drivers (Linux)
- 100Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)