FAQs & Troubleshooting
![]() |
Popular |
348 Results
- 51When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 52I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 53Scan multiple pages into one file instead of each scan being saved as a separate file.
- 54Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 55Which E-mail packages are compatible with ControlCenter3?
- 56I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 57Scan an image and insert it in a Windows XP application
- 58How do I clear the message "Unable to..." or "... Unable" ?
- 59I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 60The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 61The downloaded driver's name is different from my machine's name. (Linux)
- 62Pre-Required Procedures (Linux)
- 63Set up your Brother machine on a wireless network.
- 64Install PaperPort™ 12SE / 14SE onto Windows 10.
- 65Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 66Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 67Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 68Send a PC-FAX
- 69How do I know which side up my photo paper should be in the tray?
- 70The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 71I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 72I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 73When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 74Why is it necessary for my machine to go through regular cleaning cycles?
- 75Scan a document from a Windows Vista application
- 76When I print, the pages are smudged with ink. What should I do?
- 77The keys on the control panel do not respond.
- 78Is there any way to reduce Ink consumption when printing from my computer?
- 79I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 80The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 81How do I load envelopes into my machine?
- 82I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 83I cannot install the driver when using the Driver Install Tool. (Linux)
- 84I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 85Cannot print after a Windows 10 update (June 2020)
- 86Paper size settings are unavailable when I print from OpenOffice (Linux)
- 87I cannot send a fax using PC-FAX (Windows 10)
- 88I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 89I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 90I want to print using CUPS while keeping SELinux enabled. (Linux)
- 91I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 92I cannot print using my Brother machine on a wireless network (Mac)
- 93Scan from the Brother iPrint&Scan application using Windows Phone.
- 94Delete print jobs from the print queue.
- 95The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 96I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 97Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 98Print a web page from iPrint&Scan when using an Android™ mobile device.
- 99Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 100I still receive the error message "Paper Jam" after I removed the jammed paper.