FAQs & Troubleshooting
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319 Results
- 51Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 52Scan and save a document in PDF format (Scan to File)
- 53I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 54Can I use voice mail on the same line as my Brother machine?
- 55I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 56One or more of my colors are not printing (blank). What can I do?
- 57Scan a document from a Windows Vista application
- 58When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 59When I print, the pages are smudged with ink. What should I do?
- 60Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 61Set the date and time
- 62What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 63Can I confirm that the FAX was sent correctly?
- 64Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 65What is MFL-Pro Suite Software?
- 66I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 67I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 68Configure and use PC-FAX (CUPS) (Linux)
- 69The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 70When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 71Print a report that will show a listing of faxes I sent and received.
- 72The LCD displays an error code (number). What does it mean?
- 73I cannot receive a color fax.
- 74Uninstall the Brother Software and Drivers (Windows)
- 75The downloaded driver's name is different from my machine's name. (Linux)
- 76I cannot send a fax using PC-FAX (Windows 10)
- 77Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 78Set up your Brother machine on a wireless network.
- 79I cannot print using my Brother machine on a wireless network (Windows)
- 80I cannot print using my Brother machine on a wireless network (Mac)
- 81When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 82Install FaceFilter Studio onto Windows 10.
- 83Scan from the Brother iPrint&Scan application using Windows Phone.
- 84Delete print jobs from the print queue.
- 85Open the Control Panel (For Windows)
- 86Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 87Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 88Can I use AirPrint with my Brother machine?
- 89Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 90I am unable to change my Brother machine's Receive Mode.
- 91I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 92Locate files scanned with ControlCenter2 (For Macintosh)
- 93How can I change the paper size, paper type and print size settings when using the PhotoCapture Center™?
- 94Why doesn't my Brother machine have a dial tone?
- 95Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 96I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 97Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 98Which E-mail packages are compatible with ControlCenter3?
- 99When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 100Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?