FAQs & Troubleshooting
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274 Results
- 51How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 52The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 53A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 54Do I need a telephone line to send and receive faxes with my Brother machine?
- 55The edge of glossy paper is smudged.
- 56I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 57Change the printer driver settings (Windows/macOS)
- 58I can receive a fax, but cannot receive a telephone call.
- 59How do I clear Machine Error 46?
- 60Verify if the Brother machine has a dial tone
- 61I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 62Scan multiple pages into one file instead of each scan being saved as a separate file.
- 63Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 64I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 65I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 66Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 67When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 68The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 69I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 70I cannot use the "Modules Update" button on Web BRAdmin.
- 71Scan a document in Mac OS X 10.7.
- 72Scan an image and insert it in a Windows XP application
- 73Scan a document from a Windows Vista application
- 74Glossy Paper does not feed correctly. What can I do?
- 75I am having issues with the paper feed. What can I do?
- 76Where is the USB port on the machine? I can't find it on the back of the unit.
- 77Can I print a report that will show a listing of faxes I sent and received?
- 78What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 79Why doesn't the machine answer when receiving a call?
- 80Clear the message "Awaiting Redial"
- 81What does "COMM.ERROR" on the LCD display mean?
- 82I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 83The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 84When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 85When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 86I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 87Can I still receive faxes or calls when the machine is switched off?
- 88What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 89Why can't I print when an ink cartridge is empty?
- 90Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 91While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 92Images of the thumbnail page from the media (memory) card won't print.
- 93I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 94I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 95I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 96I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 97Configure and use PC-FAX (CUPS) (Linux)
- 98Configure the Scan to Email Feature (Linux)
- 99Configure and use the Scan Key Tool (Linux)
- 100Scan using XSane or GIMP (Linux)