FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 52Check the remaining ink or toner level (Linux)
- 53Wireless setup is requesting a WPS PIN to complete the setup
- 54I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 55(Video) Paper is Jammed in the Output Paper Tray
- 56Wrong Toner or Wrong Toner Cartridge
- 57Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 58I cannot save a file downloaded from the Brother support website (For Windows)
- 59Check the firmware version.
- 60I cannot find some option in the Printing preferences. (For Windows)
- 61Open the Control Panel (For Windows)
- 62Important points you need to confirm before configuring your Brother machine for a wireless network.
- 63Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 64Cannot Print ##
- 65Cartridge Error
- 66No Toner
- 67Out of Memory
- 68What is the recommended paper?
- 69I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 70Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 71I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 72When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 73I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 74Can I send a print job to multiple machine email addresses using Email Print?
- 75My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 76Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 77Large characters are printed incorrectly. (Linux)
- 78The driver installation finished successfully but I cannot print. (Linux)
- 79I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 80I am unable to print from a client PC to a printer on a print server. (Linux)
- 81I get a TS error when trying to print on a wireless network.
- 82What is the difference between the toner cartridge and the drum unit?
- 83I cannot print from my computer via USB.
- 84My Brother machine has no power.
- 85Poor fixing
- 86When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 87Toner specks
- 88Where can I find my Brother machine's serial number?
- 89Lines across the page
- 90Black lines down the page
- 91A security warning appears when accessing Web Based Management via HTTPS.
- 92When I print images, the quality is not good (Linux)
- 93The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 94Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 95Set up your Brother machine on a wireless network (Windows/macOS)
- 96I cannot print on a wireless (Wi-Fi) network (Windows)
- 97Control Printer Driver settings (only available for Windows)
- 98Access Web Based Management *
- 99Reset the Drum Counter *
- 100"Offline" appears on the Status Monitor. (Windows)