FAQs & Troubleshooting
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344 Results
- 51Why doesn't the machine answer when receiving a call?
- 52Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 53Print the Network Configuration List
- 54I cannot save a file downloaded from the Brother support website (For Windows)
- 55Delete print jobs from the print queue.
- 56The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 57Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 58Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 59Delete numbers stored in my Brother machine's Caller ID History.
- 60The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 61Scan multiple pages into one file instead of each scan being saved as a separate file.
- 62Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 63When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 64Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 65Where is the USB port on the machine?
- 66What is Distinctive Ring and how do I program it?
- 67Confirm that a FAX I sent was received correctly.
- 68I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 69My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 70How do I know which side up my photo paper should be in the tray?
- 71When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 72Can I use voice mail on the same line as my Brother machine?
- 73I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 74I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 75Protect your Brother machine against unauthorised access over the network
- 76Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 77Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 78Can I use AirPrint with my Brother machine?
- 79When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 80Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 81I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 82Where can I get FaceFilter Studio and what can I do with this application?
- 83Can third party ink be used to refill the ink cartridges?
- 84When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 85How do I factory reset the network settings?
- 86What is the BRAdmin Professional software used for?
- 87I'm using Macintosh. What is the PreScan option used for?
- 88Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 89The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 90Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 91When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 92How does my telephone company's Caller ID feature work with my Brother machine?
- 93Wrong Paper Size
- 94Why is it necessary for my machine to go through regular cleaning cycles?
- 95How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 96I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 97I am unable to print from a client PC to a printer on a print server. (Linux)
- 98Enable the Brother machine's network interface.
- 99When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 100Check the kind of scanner driver installed by connecting the USB/ Parallel cable.