FAQs & Troubleshooting
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225 Results
- 51Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 52When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 53Delete print jobs from the print queue.
- 54Download a file from the "Downloads" section and save it to Windows 8 computer.
- 55Install the built-in drivers (For Windows 8 and Windows 10)
- 56The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 57The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 58Can I use AirPrint with my Brother machine?
- 59How to identify your Operating System (OS).
- 60I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 61Locate files scanned with ControlCenter3 (For Windows)
- 62Configure a cover page for PC-FAX.
- 63Change the printer driver settings (Windows/macOS)
- 64The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 65The printer status is Offline or Paused.
- 66When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 67I am using Windows. When I print a document, the printed page is blank. What should I do?
- 68When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 69How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 70Which E-mail packages are compatible with ControlCenter3?
- 71Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 72Scan a document from a Windows Vista application
- 73Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 74How do I clean the laser scanner window?
- 75How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 76When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 77When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 78Why doesn't the machine answer when receiving a call?
- 79Can I confirm that the FAX was sent correctly?
- 80When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 81Configure the Scan to Email Feature (Linux)
- 82What driver package format is supported by my Linux distribution?
- 83Paper size settings are unavailable when I print from OpenOffice (Linux)
- 84How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 85Uninstall printer drivers (Linux)
- 86Pre-Required Procedures (Linux)
- 87When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 88Install PaperPort™ 12SE / 14SE onto Windows 10.
- 89How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 90"Offline" appears on the Status Monitor.
- 91A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 92Cancel a fax job waiting in my Brother machine's memory.
- 93When I scan a document using ControlCenter, the scanned file size is too big.
- 94I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 95I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 96I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 97Scan a document into ScanSoft™ PaperPort™ 11SE
- 98In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 99Scan a document from a Windows XP application
- 100The keys on the control panel do not respond.