FAQs & Troubleshooting
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185 Results
- 51When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 52I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 53The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 54Change or delete an existing Speed Dial number.
- 55I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 56Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 57How can I clear the "PAPER JAM" error message?
- 58How do I clean the Scanner to improve the copy or fax quality?
- 59When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 60Can I reduce the size of a received fax on this machine?
- 61I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 62When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 63When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 64When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 65Install the built-in drivers (For Windows 8 and Windows 10)
- 66What is the Network Shared printing?
- 67Windows 7 Support Information
- 68Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 69The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 70Where can I find the serial number for my unit?
- 71Why are my sent faxes always received with a black vertical line down the page?
- 72How can I clear the "PLS OPEN COVER" error message on LCD?
- 73When Adobe® Acrobat® 5.0 and PaperPort® are installed on the same Windows 2000 system, launching PaperPort® produces one of these errors: - Paprport.exe has generated errors and will be closed by Windows. - Paperport.exe Application Error. The instruction at "0x6063a39c" referenced memory at "x025583e3" The memory could not be "read".
- 74I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 75Vertical streaks appear in my copies.
- 76What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 77The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 78Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 79Functions supported in the Windows 7 built-in drivers
- 80I cannot scan via USB. (Mac OS X)
- 81Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 82When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 83Uninstall the drivers. (Mac OS X 10.5)
- 84I am experiencing problems sending a fax, what can I do?
- 85How do I clear the message "MFC is Busy" or "Connect Failure"?
- 86When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 87I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 88Scan using XSane or GIMP (Linux)
- 89Paper size settings are unavailable when I print from OpenOffice (Linux)
- 90My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 91The driver installation finished successfully but I cannot print. (Linux)
- 92When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 93Delete a network scanner entry. (Linux)
- 94I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 95I am unable to print from a client PC to a printer on a print server. (Linux)
- 96I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 97Open the Control Panel (For Windows)
- 98I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 99A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 100The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.