FAQs & Troubleshooting
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120 Results
- 51The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 52How to identify your Operating System (OS).
- 53Can I print from and scan to iPhone, iPod touch and iPad?
- 54I cannot print from my computer via USB.
- 55I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 56Why doesn't my Brother machine have a dial tone?
- 57I cannot print with Windows Vista 64bit.
- 58How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 59Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 60Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 61The machine does not print anything.
- 62What is Distinctive Ring and how do I program it?
- 63Where can I find the serial number for my unit?
- 64I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 65I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 66What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 67Can I reduce the size of a received fax on this machine?
- 68I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 69When trying to print from Mac OS® X the print queue is stopped.
- 70I cannot install the driver when using the Driver Install Tool. (Linux)
- 71Paper size settings are unavailable when I print from OpenOffice (Linux)
- 72Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 73Large characters are printed incorrectly. (Linux)
- 74Print command (LPR) (Linux)
- 75Print command (cupswrapper) (Linux)
- 76I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 77All print jobs are aborted and nothing is printed. (Linux)
- 78I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 79I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 80Open the Control Panel (For Windows)
- 81What is the difference between the toner cartridge and the drum unit?
- 82I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 83A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 84Do I need a telephone line to send and receive faxes with my Brother machine?
- 85I can receive a fax, but cannot receive a telephone call.
- 86When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 87Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 88How do I program the date and time?
- 89How do I clean the Scanner to improve the copy or fax quality?
- 90How can I re-install the drivers?
- 91When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 92Why are my sent faxes always received with a black vertical line down the page?
- 93What does "COMM.ERROR" on the LCD display mean?
- 94Where is the full User's Guide? I can't find enough information in the paper manual.
- 95Replace the toner cartridge.
- 96Vertical streaks appear in my copies.
- 97My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 98The driver installation finished successfully but I cannot print. (Linux)
- 99When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 100I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)