FAQs & Troubleshooting
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179 Results
- 1The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 2How do I transfer label or slip templates?
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4Can I set a different media width when using an OpenOffice template? (Linux®)
- 5What Android™ mobile application can I use?
- 6This printer is not detected when establishing a Bluetooth® connection.
- 7I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 8How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 9How do I reset Wi-Fi® setting?
- 10I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 12What iOS mobile application can I use?
- 13How to connect to a DC power socket (Optional)
- 14How to charge the rechargeable Li-ion battery
- 15I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 16(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 17What methods can I use to configure wireless settings?
- 18Use Remote Update to download files to your printer from an FTP server
- 19Print free-length labels with the set length (Linux®)
- 20When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 21The LED indicator or the LCD is not lit.
- 22How do I connect the printer and my mobile device via Bluetooth®?
- 23Printed paper contains streaks or paper is not fed correctly.
- 24Using the Communication Settings (for Windows)
- 25Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 26The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 27How to identify your Operating System (OS) for Windows or Mac
- 28How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 29(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 30How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 31When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 32(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 33I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 34How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 35P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 36Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 37What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 38How do I transfer label templates with P-touch Transfer Express?
- 39How to install the rechargeable Li-ion battery
- 40How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 41How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 42I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 43Uninstalling the printer drivers (Linux®)
- 44Creating a label with GIMP (Linux®)
- 45Adding a custom media size for continuous roll (Linux®)
- 46How to use Remote Update
- 47How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48How to use the Paper Size Setup (for Windows)
- 49The printed label length is not as expected.
- 50When printing from an application, the application's "Collate" setting does not work correctly.