FAQs & Troubleshooting
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165 Results
- 1The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 2Will my printer automatically turn itself off?
- 3This printer is not detected when establishing a Bluetooth® connection.
- 4What iOS mobile application can I use?
- 5Use Remote Update to download files to your printer from an FTP server
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 8What methods can I use to configure wireless settings?
- 9The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 10How do I clean my machine?
- 11Using the Printer Setting Tool (for Windows)
- 12How to charge the rechargeable Li-ion battery
- 13How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 14I cannot print labels when the Active Docking Station / Charging Cradle is connected.
- 15How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 16The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 17I cannot print after updating the firmware or font data.
- 18When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 21How do I transfer label templates with P-touch Transfer Express?
- 22The printer does not print or a printing error occurs.
- 23Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 24I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 25I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 26Where can I find my Brother printer's serial number?
- 27How do I connect the printer and my mobile device via Bluetooth®?
- 28What Android™ mobile application can I use?
- 29The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 30Where can I find the printer's network settings, such as IP address?
- 31How to connect to a DC power socket (Optional)
- 32How to install the rechargeable Li-ion battery
- 33My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 34How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 35I cannot print from RedHat or CentOS. (Linux®)
- 36How do I transfer label or slip templates?
- 37How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 38Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 39My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 40I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 41I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux®)
- 42I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 43Print free-length labels with the set length (Linux®)
- 44Can I set a different media width when using an OpenOffice template? (Linux®)
- 45The LED indicator or the LCD is not lit.
- 46Using the Device Settings (for Windows)
- 47What is the JPEG printing and how can I use it?
- 48How do I reset Wi-Fi® setting?
- 49The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 50I cannot connect my printer to a Windows 11 computer via USB.