FAQs & Troubleshooting
Popular |
106 Results
- 1The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 2How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 3The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 4How do I install/change the RD roll?
- 5I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 6What Android™ mobile application can I use?
- 7How do I uninstall the printer driver?
- 8Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 9How to install the rechargeable Li-ion Battery (Optional)
- 10Which interface cable can I use?
- 11My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 12How do I connect RJ printer to my computer?
- 13How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 17The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 18The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 19I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 20Where can I find my Brother printer's serial number?
- 21The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 22I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 23A communication error occurs when printing via serial cable (RS-232C).
- 24How to delete the registry information and files related to the printer driver
- 25How can I install the printer driver only? (for Windows)
- 26How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 27How to identify your Operating System (OS) for Windows or Mac
- 28The driver downloaded from the website cannot be installed.
- 29Printing is not possible. (USB connection)
- 30How do I transfer label or slip templates?
- 31I connected multiple printers of the same model to one computer but can only print from one of them.
- 32Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 33Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 34How to identify the printer's firmware version
- 35I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 36The print result is blurred/white lines appear on my prints, or the print result is too dark to read and sometimes the paper cannot be fed correctly. What should I do?
- 37The printed result does not appear as expected.
- 38Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 39I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 40When I print many continuous labels, part of the label data is printed twice.
- 41How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 42How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 43The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 44How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 45P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 46How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 47How to charge the rechargeable Li-ion battery
- 48How to connect to an AC power outlet (Optional)
- 49Will my printer automatically turn itself off?
- 50How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)