FAQs & Troubleshooting
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89 Results
- 1This printer is not detected when establishing a Bluetooth® connection.
- 2Where can I download the latest P-touch Editor for Mac?
- 3(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5The side margins are incorrect.
- 6This printer is not detected when establishing a Wi-Fi® connection.
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 9Printing from an Android™ device
- 10What Android™ mobile application can I use?
- 11What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 12How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 13How do I uninstall the printer driver?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15How do I connect the printer to my computer via Wi-Fi®?
- 16How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 17Uninstalling the printer driver (Linux®)
- 18I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19How do I create and transfer templates? (for Mac)
- 20Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 21I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 22How do I switch to and use the mass storage mode?
- 23How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 24The printer does not turn on, so I cannot print.
- 25I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 26How do I connect the printer and my mobile device via Bluetooth®?
- 27How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 28How to identify the printer's firmware version
- 29The paper is jammed in the printer.
- 30(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 31How do I transfer label templates with P-touch Transfer Express?
- 32Printing is not possible. (USB connection)
- 33Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 34A security warning appears when accessing Web Based Management via HTTPS.
- 35I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 36How to install Brother software on a computer not connected to the Internet
- 37How to open the Devices and Printers window
- 38How do I clean the platen roller?
- 39How to identify your Operating System (OS) for Windows or Mac
- 40The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 41(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 42(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 43I cannot connect my printer to a Windows 11 computer via USB.
- 44I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 45Installing a CA certificate
- 46Where can I find my Brother printer's serial number?
- 47What is the JPEG printing and how can I use it?
- 48How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 49There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 50I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)