FAQs & Troubleshooting
Latest |
116 Results
- 5115/12/2021I cannot connect my printer to a Windows 11 computer via USB.
- 5209/12/2021How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 5309/12/2021Using the Printer Setting Tool (for Windows)
- 5409/12/2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 5509/12/2021How do I transfer label templates with P-touch Transfer Express?
- 5608/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5725/06/2021Using the Communication Settings (for Windows)
- 5806/01/2021How do I disable broadcasting the printer to AirPrint-compatible devices?
- 5924/12/2020Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 6026/11/2020How do I clean the platen roller?
- 6117/11/2020The printed image is out of alignment.
- 6215/10/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 6301/10/2020How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 6403/07/2020Installing the software
- 6502/07/2020How to install the rechargeable Li-ion battery (optional)
- 6623/06/2020How to connect to an AC power outlet (optional)
- 6719/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 6819/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 6913/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 7006/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 7127/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 7209/12/2019I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 7309/12/2019The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 7409/12/2019Some of the print options in OpenOffice do not work. (Linux®)
- 7509/12/2019I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 7621/10/2019Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 7721/10/2019When printing using the optional roll printer case (PA-RC-001), gaps between lines may decrease or blurred characters may be printed.
- 7816/10/2019Uninstalling the printer drivers (Linux®)
- 7916/10/2019Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 8016/10/2019I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 8115/10/2019The error message "Failed to send the command. Check that the correct model is connected and that the printer is correctly connected and turned on." appears.
- 8215/10/2019The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 8315/10/2019How to identify the printer's firmware version
- 8411/10/2019How do I transfer templates to the printer?
- 8509/10/2019What is the JPEG printing and how can I use it?
- 8608/10/2019Can I print out the printer settings?
- 8708/10/2019Using the Device Settings (for Windows)
- 8808/10/2019Using the Printer Setting Tool (for Mac)
- 8904/10/2019I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 9025/09/2019How can I connect to my printer using Wi-Fi® in Windows 10 S?
- 9119/09/2019The Wi-Fi® connection takes time.
- 9219/09/2019This printer is not detected when establishing a Wi-Fi® connection.
- 9319/09/2019Pages don't print. What should I do?
- 9420/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 9512/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 9601/02/2019How do I switch to and use the mass storage mode?
- 9729/01/2019What do the indicator lights mean?
- 9801/11/2018P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 9920/04/2018When printing from an application, the application's "Collate" setting does not work correctly.
- 10027/02/2018I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.