FAQs & Troubleshooting
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206 Results
- 1I cannot print using a HSe cassette.
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3The label does not cut well.
- 4Installing the software
- 5When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 6How do I connect the printer to my computer via Wi-Fi® using an access point?
- 7How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 8Where can I find my Brother printer's serial number?
- 9Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 10Where can I download the latest P-touch Editor for Mac?
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 13What is P-touch Library?
- 14Where can I find the IP addresses of my computer and the printer?
- 15Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 16Power Supply
- 17I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 18How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19Installing the Touch Panel Display (Optional)
- 20How do I transfer label templates with P-touch Transfer Express?
- 21The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 22P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 23How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 24Using the Device Settings (for Windows)
- 25What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 26Where can I find the printer's network settings, such as IP address?
- 27I cannot connect my machine to the wireless network.
- 28How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 29How is the print head cleaning cassette used?
- 30Uninstalling the printer drivers (Linux®)
- 31How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 32Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 33What options are available for label feeding and cutting?
- 34I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 35Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 36Where can I download Brother iPrint&Label? (iPrint&Label)
- 37How to install the rechargeable Li-ion battery (optional)
- 38How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 39When printing from an application, the application's "Collate" setting does not work correctly.
- 40How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 41How to identify your Operating System (OS) for Windows or Mac
- 42How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 43The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 44I cannot print after updating the firmware or font data.
- 45The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 46Open LBX files created in P-touch Editor in Pro Label Tool
- 47Print free-length labels with the set length (Linux®)
- 48Installing the LPR driver and CUPS wrapper driver (Linux®)
- 49Using Cable Label Tool
- 50High resolution or high speed printing was specified, but an error occurred and printing could not be completed.