FAQs & Troubleshooting
Popular |
215 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot print using a HSe cassette.
- 3Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5What Android™ mobile application can I use?
- 6How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 7I cannot print using FLe tape and get an error message.
- 8Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10How do I connect the printer to my computer via Wi-Fi® using an access point?
- 11Where can I find the IP addresses of my computer and the printer?
- 12The tape got jammed or stuck in the printer.
- 13How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 14Using the Communication Settings (for Windows)
- 15How can I connect my printer wirelessly?
- 16What is P-touch Library?
- 17Where can I find the printer's network settings, such as IP address?
- 18How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 19Printing is not possible. (USB connection)
- 20(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 21I cannot print after updating the firmware or font data.
- 22(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 23When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 24P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 25The label does not cut well.
- 26What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 27Power Supply
- 28My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 29Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 30I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 31Can I change the barcode protocol inside the templates? (iPrint&Label)
- 32How can I connect the printer to my mobile device?
- 33What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 34The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 35How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 36The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 37Where can I find my Brother printer's serial number?
- 38I cannot connect my machine to the wireless network.
- 39How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 40Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 41Using the Device Settings (for Windows)
- 42I can no longer print from my computer, even though I was able to print previously.
- 43My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 44Print free-length labels with the set length (Linux®)
- 45Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 46How do I transfer label templates with P-touch Transfer Express?
- 47How to install the rechargeable Li-ion battery (optional)
- 48How do I set a tape cassette?
- 49How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 50How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)