FAQs & Troubleshooting
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194 Results
- 1The printer stops while printing, or the tape is cut in the middle of the text.
- 2How can I connect the printer and my Apple mobile device wirelessly?
- 3I cannot establish a connection using Wireless Direct.
- 4How do I connect the printer to my computer via Wi-Fi®?
- 5Can I check the printer's usage log?
- 6Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 7How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 8How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 9I cannot print using a HSe cassette.
- 10I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 11Where can I find my Brother printer's serial number?
- 12P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 13When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 14How to identify your Operating System (OS) for Windows or Mac
- 15The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 16Installing the software
- 17What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 18How do I uninstall the printer driver?
- 19How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 20How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 21Printing is not possible. (USB connection)
- 22I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 23How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 24Using the Printer Setting Tool (for Windows)
- 25Which brands of Ni-MH rechargeable batteries do you recommend?
- 26I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 27The top and base layers of the laminated tape are misaligned.
- 28(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 29How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognized but cannot connect to the P-touch.
- 32Where can I find the IP addresses of my computer and the printer?
- 33Can I use the app with my iPad? (iPrint&Label)
- 34Where can I download Brother iPrint&Label? (iPrint&Label)
- 35What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 36How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 37How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 38Can my printer use TZ/TZe tapes?
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.7 or greater
- 40I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 41How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 42What Android™ mobile application can I use?
- 43When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 44Using the P-touch Utility (for Mac)
- 45Can I create a label with time&date? (iPrint&Label)
- 46I tapped my Android™ device against my P-touch to use the NFC function, but it was not recognized.
- 47Using the Communication Settings (for Windows)
- 48How do I update P-touch Editor?
- 49What is P-touch Library?
- 50The label does not cut well.