FAQs & Troubleshooting
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191 Results
- 1The printer stops while printing, or the tape is cut in the middle of the text.
- 2How do I connect the printer to my computer via Wi-Fi®?
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4The paper settings specified from the server computer are not reflected on the client computer.
- 5I cannot establish a connection using Wireless Direct.
- 6P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 7How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 8I cannot connect my machine to the wireless network.
- 9Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 10Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 11How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 12How do I disable broadcasting the printer to AirPrint-compatible devices?
- 13Installing the software
- 14Where can I find my Brother printer's serial number?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16What iOS mobile application can I use?
- 17P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 18Where can I find the IP addresses of my computer and the printer?
- 19How can I minimize the margin from the start or end of the label when printing? (P-touch Editor Lite)
- 20Where can I download Brother iPrint&Label? (iPrint&Label)
- 21How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 22How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 23When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 24Can I create a label with time&date? (iPrint&Label)
- 25Using the Printer Setting Tool (for Windows)
- 26What is WEP?
- 27How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 28Which brands of Ni-MH rechargeable batteries do you recommend?
- 29Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 30I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 31How do I uninstall the printer driver?
- 32How to identify your Operating System (OS) for Windows or Mac
- 33How can I print wirelessly from a computer in Ad-hoc mode?
- 34I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 35Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 36When printing from an application, the application's "Collate" setting does not work correctly.
- 37What Android™ mobile application can I use?
- 38When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 39Using the P-touch Utility (for Mac)
- 40Half cut labels are printed, although the "Half Cut" option is not selected.
- 41Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 42Can I check the printer's usage log?
- 43Where can I find the printer's network settings, such as IP address?
- 44How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 45When I try to print the printer information, the red lamp flashes and the print does not start.
- 46How can I print using Portrait? (iPrint&Label)
- 47The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 48I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 49What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 50I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.