FAQs & Troubleshooting
Latest |
279 Results
- 105/11/2024I cannot install the printer driver or print in Windows 11.
- 224/10/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 315/10/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 427/08/2024Where can I download Brother iPrint&Scan application for Mac?
- 501/08/2024Paper Jam
- 604/07/2024Scan a document using Brother iPrint&Scan. (macOS only)
- 719/06/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 805/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 914/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1014/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1131/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1218/01/2024Send a PC-FAX
- 1317/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1410/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1527/06/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1627/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1708/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1806/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1906/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2001/06/2023Delete print jobs from the print queue.
- 2116/05/2023I cannot print from my computer via USB.
- 2210/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2307/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2407/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 2527/03/2023"Offline" appears on the Status Monitor.
- 2627/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2727/03/2023Change the printer driver settings (Windows/macOS)
- 2827/03/2023The printer status is Offline or Paused.
- 2917/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3017/03/2023I can print but cannot scan via network. (For Windows)
- 3117/03/2023Open the "Scanners and Cameras" and Properties.
- 3215/02/2023Protect your Brother machine against unauthorised access over the network
- 3315/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3414/02/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 3514/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 3614/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 3714/02/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 3814/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 3914/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4019/12/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4119/12/2022Can third party ink be used to refill the ink tanks?
- 4213/12/2022Open the Status Monitor
- 4313/12/2022How to identify your Operating System (OS).
- 4420/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 4517/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 4626/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4706/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 4801/09/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 4901/09/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 5031/08/2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.