FAQs & Troubleshooting
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277 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load A4/Letter paper
- 4"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 5One or more of my colors are not printing (blank).
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7(Video) Fill the ink tanks
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Connect your Brother machine to your mobile device via a wireless router or access point.
- 10(Video) Set up your Brother machine
- 11Paper Jam
- 12Load envelopes
- 13Can I print from or scan to Android™ Smartphone?
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15How to identify your Operating System (OS).
- 16Ink Box Full / InkBox Full
- 17Change the printer driver settings (Windows/macOS)
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20What driver package format is supported by my Linux distribution?
- 21The scanner cover support has come off. (With Video Instructions)
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23Load paper in the paper tray
- 24What is Brother iPrint&Scan?
- 25The printer status is Offline or Paused.
- 26My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Print using only the black ink tank when the Color tanks have run out.
- 29Refill Ink
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 32Unable to Print 7X
- 33Unable to Print 5X
- 34No Paper Fed
- 35Cover is Open
- 36Out of Memory
- 37Why doesn't the machine answer when receiving a call?
- 38What is the BRAdmin Professional software used for?
- 39What is the recommended paper?
- 40Set up your Brother machine on a wireless network.
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42(Video) Connect the cords
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44How do I know which side up my photo paper should be in the tray?
- 45Scan a document into PaperPort™ using the TWAIN driver
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47I cannot make borderless prints.
- 48The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 49Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)