FAQs & Troubleshooting
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297 Results
- 1Setup a Brother machine on a wireless (Wi-Fi) network.
- 2(Video) Load A3/Ledger paper
- 3(Video) Load A4/Letter paper
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 6How to identify your Operating System (OS).
- 7Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 8Document Jam
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11The printer status is Offline or Paused.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 14What is Brother iPrint&Scan?
- 15Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 16What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18Load A3, Ledger, or Legal Size Paper in Tray #1
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 21Improve poor print quality.
- 22Prevent Smudged Printouts and Paper Jams (Mac)
- 23Set up your Brother machine on a wireless network.
- 24Other Problems
- 25Forward Incoming Faxes to Another Machine
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Enable the Brother machine's network interface.
- 28Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 29Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 30The edge of glossy paper is smudged.
- 31Print both sides of paper or a booklet automatically
- 32Out of Memory
- 33Set Sleep Mode Countdown
- 34What is the default password for my Brother machine?
- 35I cannot find some options in the Print dialog box (macOS 11 or later)
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37I cannot print on a wireless (Wi-Fi) network (Windows)
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39Change the Print Setting Options When Having Printing Problems
- 40Correct the Paper Feed to Clear Vertical Lines
- 41Check the Print Quality
- 42Load A4, Letter, or Executive Size Paper in Tray #1
- 43Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 44(Video) Set up your Brother machine
- 45(Video) Unpack your Brother machine
- 46Delete print jobs from the print queue.
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Paper Tray not detected/ Paper Tray #1 not detected
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50Paper Size Mismatch