FAQs & Troubleshooting
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- 1My Brother machine could not be found over the network when I installed drivers on my PC.
- 2The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 5Replace Belt
- 6Replace Laser
- 7Uneven density appears periodically across the page.
- 8White streaks or bands down the page
- 9Load paper in the paper tray
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Jam MP Tray
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Enable the Brother machine's network interface.
- 18Scan from the Brother iPrint&Scan application using Windows Phone.
- 19Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 20Set the Brother machine to prevent public access to certain features
- 21Toner Low
- 22Out of Memory/Print Data Full
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Replace Fuser
- 25Send a fax using PC-FAX with LPD/LPRng (Linux)
- 26What is Brother iPrint&Scan?
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28How to identify your Operating System (OS).
- 29I keep getting the error message "Authenticate Err (Authentication error)".
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31Condensation
- 32Drum Stop
- 33Install the optional lower tray
- 34Delete a network scanner entry. (Linux)
- 35I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 36Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 37Add your Brother machine with AirPrint (macOS)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40Easy Scan to E-mail
- 41Delete print jobs from the print queue.
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43Can I print on transparencies e.g. for overhead projectors?
- 44Adjust color settings by using the custom setting in the printer driver
- 45Calibrate or Calibration Failed.
- 46I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 47Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 48I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 49Drum End Soon
- 50Replace WT Box