FAQs & Troubleshooting
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162 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Install the Brother Mobile Connect application (for mobile device)
- 2(Video) Paper is Jammed in the Back of the Machine
- 3Cannot Print ##
- 4Set Telephone Line Compatibility for Interference and VoIP Systems
- 5Wrong Toner Cartridge
- 6(Video) Document is Jammed under the Document Cover
- 7(Video) Paper is Jammed in the Manual Feed Slot
- 8(Video) Paper is Jammed in the 2-sided Tray
- 9(Video) Paper is Jammed in the Paper Tray
- 10What is the recommended paper?
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Check the remaining ink or toner level (Linux)
- 13The printer status is Offline or Paused.
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 15Color offset
- 16(Video) Paper is Jammed in the MP tray
- 17Add your Brother machine with AirPrint (macOS)
- 18I cannot print full-page photos or images using Email Print.
- 19Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21Cartridge Error
- 22No Paper / No Paper Tray1/Tray2/MP Tray
- 23The color of your printouts is not what you expected
- 24Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 25The scanning speed is slow when scanning from my machine. (Windows)
- 26(Video) Set up your Brother machine
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 29Adjust color settings by using the custom setting in the printer driver (Windows only)
- 30Document Jam
- 31Toner scatter or toner stain
- 32I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 33Configure and use PC-FAX (CUPS) (Linux)
- 34Configure and use the Scan Key Tool (Linux)
- 35Cannot print after a Windows 10 update (June 2020)
- 36Where can I download Brother iPrint&Scan application for Mac?
- 37My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 38Large characters are printed incorrectly. (Linux)
- 39When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 40Command List of brscan. (Linux)
- 41Important points for specifying the scan area (Linux)
- 42Send a fax using PC-FAX with LPD/LPRng (Linux)
- 43I cannot print on a wireless (Wi-Fi) network (Windows)
- 44I cannot print on a wireless (Wi-Fi) network (Mac)
- 45How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 46Media Type Mismatch or Media Mismatch
- 47Cannot Scan ##
- 48Change the printer driver settings (Windows)
- 49Condensation
- 50Toner Error