FAQs & Troubleshooting
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162 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Manual Feed Slot
- 3What driver package format is supported by my Linux distribution?
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed inside the Machine
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7(Video) Paper is Jammed in the Back of the Machine
- 8(Video) Paper is Jammed in the MP tray
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10The color of your printouts is not what you expected
- 11(Video) Set up your Brother machine
- 12I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 13The printer status is Offline or Paused.
- 14Color offset
- 15Uneven color density across the page
- 16Set Telephone Line Compatibility for Interference and VoIP Systems
- 17I cannot print on a wireless (Wi-Fi) network (Mac)
- 18Install the Brother Mobile Connect application (for mobile device)
- 19(Video) Paper is Jammed in the Paper Tray
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Document Jam
- 23Vertical colored streaks or bands appear on the page
- 24I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 25(Video) Document is Jammed in the Top of the ADF Unit
- 26Cannot Scan ##
- 27Condensation
- 28No Toner
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 30Unusable Device
- 31The scanning speed is slow when scanning from my machine. (Windows)
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34Change the printer driver settings (Windows)
- 35Cannot Detect
- 36Correct the Color Printing
- 37Toner scatter or toner stain
- 38Open the Control Panel (For Windows)
- 39Check the remaining ink or toner level (Linux)
- 40(Video) Remove Small Scraps of Paper Jammed in the ADF
- 41Media Type Mismatch or Media Mismatch
- 42My Brother machine could not be found over the network when I installed drivers on my computer.
- 43Cannot Print ##
- 44I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 45Toner Low
- 46What is the recommended paper?
- 47I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 48What is the difference between the toner cartridge and the drum unit?
- 49Adjust color settings by using the custom setting in the printer driver (Windows only)
- 50I cannot connect my machine to a Windows 11 computer via USB.