FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed inside the Machine
- 3Install the Brother Mobile Connect application (for mobile device)
- 4(Video) Paper is Jammed in the MP tray
- 5The scanning speed is slow when scanning from my machine. (Windows)
- 6(Video) Paper is Jammed in the Back of the Machine
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9(Video) Paper is Jammed in the 2-sided Tray
- 10(Video) Paper is Jammed in the Paper Tray
- 11I cannot print using my Brother machine on a wired network (Windows/macOS)
- 12Use Universal Print (Windows)
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14(Video) Set up your Brother machine
- 15Poor fixing
- 16Document Jam
- 17Toner specks
- 18Lines across the page
- 19Ghosting images
- 20(Video) Document is Jammed in the Top of the ADF Unit
- 21What is the recommended paper?
- 22Export an address book and import it to another machine
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24I cannot print on a wireless (Wi-Fi) network (Mac)
- 25After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 26(Video) Document is Jammed under the Document Cover
- 27Protect your Brother machine against unauthorised access over the network
- 28Delete print jobs from the print queue.
- 29Cannot Print ##
- 302-sided Disable or 2-sided Disabled
- 31What is the default password for my BRAdmin or Web Based Management?
- 32Drum End Soon
- 33What is the default password for my Brother machine?
- 34Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 35Add your Brother machine with AirPrint (macOS)
- 36Media Type Mismatch or Media Mismatch
- 37My Brother machine could not be found over the network when I installed drivers on my computer.
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39The printer status is Offline or Paused.
- 40Cannot Detect
- 41Toner Low or Prepare New Toner Cartridge
- 42Install the optional lower tray
- 43Black lines down the page
- 44A security warning appears when accessing Web Based Management via HTTPS.
- 45I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 46How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 47When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 48I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 49Check the remaining ink or toner level (Linux)
- 50The driver installation finished successfully but I cannot print. (Linux)