FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Install the Brother Mobile Connect application (for mobile device)
- 2Set Telephone Line Compatibility for Interference and VoIP Systems
- 3(Video) Paper is Jammed inside the Machine
- 4Ghosting images
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6(Video) Set up your Brother machine
- 7The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8(Video) Paper is Jammed in the Back of the Machine
- 9I cannot print on a wireless (Wi-Fi) network (Windows)
- 10Delete print jobs from the print queue.
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12(Video) Paper is Jammed in the MP tray
- 13Check the remaining ink or toner level (Linux)
- 14(Video) Remove Small Scraps of Paper Jammed in the ADF
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16What is the default password for my Brother machine?
- 17Use Universal Print (Windows)
- 18Export an address book and import it to another machine
- 19I cannot print using my Brother machine on a wired network (Windows/macOS)
- 20Cannot Print ##
- 21The printer status is Offline or Paused.
- 22Poor fixing
- 23Document Jam
- 24Lines across the page
- 25Black lines down the page
- 26When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 27The scanning speed is slow when scanning from my machine. (Windows)
- 28I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30Add your Brother machine with AirPrint (macOS)
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32I cannot print on a wireless (Wi-Fi) network (Mac)
- 33Media Type Mismatch or Media Mismatch
- 34Enable the Brother machine's network interface.
- 35Protect your Brother machine against unauthorised access over the network
- 36Discover the MAC address of the Brother network card
- 37Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 38Cannot Detect
- 39What is the default password for my BRAdmin or Web Based Management?
- 40Drum End Soon
- 41(Video) Paper is Jammed in the 2-sided Tray
- 42(Video) Paper is Jammed in the Paper Tray
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44I cannot connect my machine to a Windows 11 computer via USB.
- 45What driver package format is supported by my Linux distribution?
- 46How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 47Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 48When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 49Toner specks
- 50I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)